With its Professional Services team, Inforte provides its users with the necessary consultancy for the products and solutions it distributes, leveraging its extensive knowledge and experience. The Inforte Professional Services team, having completed technical certifications in their respective fields and equipped with field experience and extensive expertise, accurately identifies user needs and delivers the most suitable technological solutions.
Professional Services I-PHD
Consultancy
The Inforte Professional Services team provides the right guidance to ensure maximum efficiency by considering users' needs and expectations and aligning with their technological infrastructure. It organizes the necessary work to exceed customer needs and deliver beyond expectations.
Maintenance Support
The Inforte Professional Services team continues to support its users in the post-sales process through various levels of support and maintenance services. To resolve issues effectively, it offers solutions tailored to needs, including 24/7, 08:00-17:00, or on-call support options. With technical personnel located in its Istanbul and Ankara regional offices, Inforte provides comprehensive support to its customers across different regions of Turkey.
Bakım& destek hizmetinin içerisinde yer alan health check ile, kurulan çözümün düzenli olarak kontrol edilmesi ve maksimum verimlilikte çalışması sağlanır. Bu kontrol esnasında sistemin müşteri alt yapılarındaki değişikliklere adapte edilmesi ile ilgili ortaya çıkan yeni durumlar da değerlendirilerek gerekli düzenleme ve entegrasyonlar da gerçekleştirilir.
Training
Inforte's competent and experienced technical team, certified in the manufacturer solutions offered in its portfolio, also provides technical training on solutions tailored to customers' infrastructures. These trainings are designed and delivered to meet the specific needs of customers and business partners who aim to pursue certification, ensuring the content aligns with their requests and requirements.
Pre-Sale
Inforte Bilisim offers significant growth opportunities for both manufacturers and channel partners within its ecosystem. In the process that begins with identifying project opportunities, it provides services such as customer technical sessions, needs analysis, demos/POCs, specification preparation, and competitive analysis to its partners. Additionally, it organizes regular training sessions to ensure that partners' sales and technical teams gain expertise and stay updated with the latest information. Similarly, it conducts periodic meetings and training sessions to inform its customers about the latest technologies.
Post-Sales
In addition to project configuration and installation services, Inforte Bilisim offers unparalleled local maintenance support tailored to post-sales customer needs, with remote or on-site support options available 24/7 or 08:00-17:00. Furthermore, through consultancy and efficient operation management in RMA processes, Inforte aims to minimize customer downtime. The maintenance and support services include health checks, ensuring that the implemented solution is regularly monitored and operates at maximum efficiency. During these checks, any new requirements arising from changes in the customer's infrastructure are assessed, and necessary adjustments and integrations are carried out.
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